Privacy Policy

1. Who we are

EzContentPoster ("EzContentPoster," "we," "us," or "our") provides tools for creating, scheduling, and publishing content to connected Facebook Pages and Instagram professional accounts. This policy applies to the EzContentPoster website and application (the "Service").

2. Information we collect

We collect information you provide or authorize, including:

• Account information: your email address, authentication identifiers, and login session information.
• Business settings: your business name, brand-voice preferences, approval mode, timezone, post intent, tone, call to action, and scheduling choices.
• Content: images you upload, captions and hashtags you provide or generate, post drafts, scheduled publishing jobs, and publication results or errors.
• Meta account data: the names and identifiers of connected Facebook Pages and Instagram professional accounts, permissions you grant, encrypted access tokens, token expiration information, and Meta post identifiers.
• Imported social history: when you request an import, previous Instagram captions, post links, timestamps, and available engagement counts such as likes and comments.
• Technical information: limited device, browser, IP address, cookie, and diagnostic log information that may be processed by our hosting and authentication providers to operate and secure the Service.

3. How we use information

We use information to:

• authenticate users and maintain accounts;
• connect the Facebook Pages and Instagram accounts you select;
• generate, save, approve, schedule, and publish your content;
• learn your requested brand style and recommend posting times;
• monitor publishing status, troubleshoot errors, and secure the Service;
• respond to support, privacy, and deletion requests; and
• comply with law and enforce our agreements.

We do not sell personal information or Meta Platform data, and we do not use it for third-party advertising.

4. Images and AI processing

Original image uploads are stored in private storage. EzContentPoster creates a normalized, publish-ready copy of an image for caption generation and publishing. That copy is made available through a publicly reachable URL so authorized external services, including OpenAI and Meta, can retrieve it. Anyone who obtains that URL may be able to view the image, so do not upload material that should never be externally accessible.

When you request caption generation or brand-tone analysis, we may send OpenAI the publish-ready image and relevant context, such as your business name, brand instructions, selected tone and intent, call to action, and a limited set of imported historical captions. OpenAI processes that information to provide the requested AI feature.

5. When we disclose information

We disclose information only as needed to:

• operate the Service through providers such as Supabase for database, storage, and authentication services and Vercel for application hosting;
• provide AI features through OpenAI;
• connect to and publish through Meta's Facebook and Instagram services at your direction;
• comply with legal process, protect rights and safety, prevent fraud or abuse, or investigate security incidents; or
• complete a merger, financing, acquisition, or sale of all or part of the Service, subject to appropriate protections.

These providers may process information in the United States or other countries under their own terms and privacy commitments.

6. Meta permissions and publishing control

EzContentPoster uses only the Meta permissions needed to identify the Pages and Instagram professional accounts you choose, read authorized account or post information, and publish content you approve or configure for automatic publishing. You may revoke EzContentPoster's Meta access through your Facebook settings. Revoking access prevents future Meta API access but does not automatically delete information already stored by EzContentPoster.

7. Retention and deletion

We retain account information, connected-account records, content, and job history while your account is active and for as long as reasonably needed to provide and secure the Service, resolve disputes, or meet legal obligations. We may retain limited records when required by law or necessary to prevent fraud or abuse.

You may request deletion by following our Data Deletion Instructions. After we verify a request, we will begin deletion promptly and ordinarily complete removal from active systems within 30 days. Residual copies may remain in protected backups for a limited period until those backups are overwritten. Content already published to Facebook or Instagram remains subject to Meta's systems and must also be managed through the applicable Meta account.

8. Security

We use reasonable administrative and technical safeguards designed to protect information. Meta tokens are encrypted before storage, privileged credentials remain server-side, and account data is scoped to the authenticated user. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to object to or limit certain processing. To make a request, email us using the address below. We may need to verify your identity and authority over the relevant account. You may also disconnect Meta access through Facebook and manage published posts directly on Facebook or Instagram.

10. Children

The Service is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can investigate and remove it where appropriate.

11. Changes to this policy

We may update this policy as the Service or legal requirements change. We will post the updated version here and revise the effective date. If a change is material, we will provide additional notice when reasonably practical.

12. Contact us

For privacy questions or requests, contact EzContentPoster at reachout@ezcontentposter.com.